Privacy statement

The privacy of our customers who use our website, and/or are members of the ISVD, is taken very seriously and your personal information is treated with respect at all times. In order to provide you with the service you expect from the ISVD we may collect and keep a record of personal information about you from our website, telephone conversation, email and written communications. This information is not available to anyone other than the ISVD. We do not pass any contact details to other organisations under any circumstances.

Your information will be used to:

  • process any orders placed by you.
  • to communicate with you, for example in relation to delayed orders or subscription renewals
  • to maintain our records
  • to track activity on our website
  • to improve the quality of our service

This website may contain links to other websites. The ISVD has no control over and is not responsible for the content of privacy policies or security of such sites. We recommend that you check the privacy and security policies of each website you visit.

Explaining terms used on this website

Browser

Used to locate and display web pages via a software application. The most popular ones are Microsoft Internet Explorer, Firefox, Safari and Netscape Navigator.

Cookie

Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, email address and interests.

IP (Internet Protocol)

All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible or making sure messages get from one host to another and that the messages are understood.

IP address

If you are connected to the Internet you have one. It may look something like this: 198.184.98.9.

Web server

Delivers web pages to your computer.